The Motor Ombudsman strengthens its Code of Practice Portfolios with the addition of INEOS Automotive. The Motor Ombudsman tells us: (Image and all words from The Motor Ombudsman). 4X4 maker INEOS Automotive signs up to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, joining a portfolio of 45 accredited vehicle manufacturers Vehicle purchases made by … [Read more...]
Tyres Under Pressure? The Motor Ombudsman reports that failing to maintain tyres is an expensive omission…
'Make Time For Tyres': Check your tyre pressures and treads... advises The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). A study by The Motor Ombudsman has revealed that the nation’s drivers may be unnecessarily forfeiting the use of at least £112 million worth of tyres every year due to under- inflation An estimated 57% of cars on UK roads are … [Read more...]
Complaints about garages, vehicles and service have risen sharply, says The Motor Ombudsman
The Motor Ombudsman has found that that complaints have soared in the last few months... Robin Roberts (and WheelsWithinWales) reports... The independent Motor Ombudsman said more than 1,600 cases were logged in three months, the most ever and a 35% rise over Q1 last year. It also took some 24,000 telephone calls about garages and that was a 56% rise over the same period last year. The … [Read more...]
The Motor Ombudsman enters into partnership with insurance broker Howden
The Motor Ombudsman has teamed up with Howden, insurance broker, to enhance benefits available to businesses accredited to the Ombudsman, and Howden's Motor Trade Insurance policyholders... They tell us: (Image and all words from The Motor Ombudsman). The Motor Ombudsman has partnered with Howden to enhance the portfolio and value of benefits available to its accredited businesses … [Read more...]
Motor Ombudsman poll finds that saving money is the biggest driver for drivers buying a used vehicle
The Motor Ombudsman tells us: (All words and images from The Motor Ombudsman). A poll commissioned by The Motor Ombudsman has found that the primary reason for the surveyed consumers buying a used car would be to save money – cited by over half (58%) of respondents One in four would opt for a car that already had miles on the clock, to avoid bearing the initial cost of … [Read more...]
The Motor Ombudsman advises careful consideration of all aspects before placing a deposit for a car
Ahead of the new '24' number plate age identifier, The Motor Ombudsman advises would-be car buyers to pay attention to all the details and implications regarding paying a deposit on a vehicle new to them... They tell us: (All words and images from The motor Ombudsman). Ahead of the arrival of the new ‘24’ vehicle registration on 1st March, The Motor Ombudsman is outlining … [Read more...]
OMODA joins The Motor Ombudsman’s growing New Car Code portfolio
Vehicle manufacturer OMODA gains accreditation to The Motor Ombudsman's New Car Code... The Motor Ombudsman tells us: (All words and image from The Motor Ombudsman). Vehicle manufacturer OMODA has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, ahead of the OMODA 5 crossover SUV going on sale in March in the UK A total of 44 … [Read more...]
Five years of The Motor Ombudsman’s Knowledge Base
The Motor Ombudsman's Knowledge Base, provided as a valuable motoring information resource for consumers, clocks up five years... They tell us: (All words and images from The Motor Ombudsman). The Motor Ombudsman’s online Knowledge Base launched in January 2019 to help consumers find answers to frequently-asked questions in relation to buying and owning a car More than … [Read more...]
Rising costs a huge challenge to vehicle repair businesses, reports The Motor Ombudsman
Motor Ombudsman poll reveals that increasing costs during 2024 represent the biggest challenge for three-quarters of vehicle repairers. They tell us: (All words and images from The Motor Ombudsman). Three-quarters (75%) of service and repair businesses polled foresee rising operational costs, taxes and energy bills to be the most significant operational challenge in 2024, … [Read more...]
Alpine joins The Motor Ombudsman’s New Car Code
The Motor Ombudsman starts 2024 on a high with Alpine joining New Car Code. They tell us: Sports car brand Alpine has gained accreditation to The Motor Ombudsman’s long-established Motor Industry Code of Practice for New Cars Today, more than 40 vehicle manufacturers adhere to the comprehensive Code, which covers 98% of new cars sold across the UK Being signed up to the … [Read more...]
smart UK Automotive Ltd is added to The Motor Ombudsman’s widening New Car Code portfolio
The Motor Ombudsman adds smart UK Automotive Ltd to its expanding New Car Code portfolio... They tell us: The electric car brand, smart UK Automotive Ltd, has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars This complements the existing and long-running smart Europe GmbH accreditation to the Code of Practice An all-time high of … [Read more...]
Crown Suzuki Sales Executive Luke Laurence is the first individual to win The Motor Ombudsman’s National Garage Star Award
Crown Suzuki's Luke Laurence wins the Motor Ombudsman's prestigious award... Luke Laurence, a Sales Executive at the Crown Suzuki dealership in Hendon, North London, has become the first individual to win The Motor Ombudsman’s National Garage Star Award. The Motor Ombudsman tells us: The annual accolades, launched in 2020, recognise Motor Ombudsman-accredited businesses and staff members … [Read more...]
P & W Auto Services wins The Motor Ombudsman-sponsored Customer Service trophy at the 2023 Servicesure awards
Independent garage and MoT Centre P & W Auto Services, in Irlam, Greater Manchester, wins Customer Service trophy... The Motor Ombudsman tells us: P & W Auto Services Ltd. collects The Motor Ombudsman-backed Servicesure Customer Service trophy at this year’s prestigious Servicesure ‘Autocentre of the Year’ awards in Warwickshire The independent garage and MOT centre … [Read more...]
Busiest quarter so far in 2023 for The Motor Ombudsman, for vehicle service and repair cases
Service and repair complaint cases logged by The Motor Ombudsman rise... They tell us: In the last three months, the number of vehicle service and repair cases logged by The Motor Ombudsman rose to the highest level for a single quarter this year The drivetrain area of the vehicle drove the most consumer dissatisfaction, followed by the level of customer service delivered by … [Read more...]
The Motor Ombudsman gears up for its 2023 Star Awards
A record number of customer nominations have been received for The Motor Ombudsman's 2023 Star Awards... They tell us: In this year’s Star Awards competition, nearly 2,300 nominations have been submitted to date by customers of Motor Ombudsman-accredited businesses The latest tally surpasses the 2022 total of around 1,500 entries, with just under a month still to run until … [Read more...]
Manual or automatic? The Motor Ombudsman advises which transmission type is most popular today
A recent Motor Ombudsman survey has shown that car buyers in the U.K. prefer manual transmission... They tell us: (All words and image from The Motor Ombudsman). With the arrival of the new “73” vehicle registration on 01st September, a Motor Ombudsman- commissioned YouGov poll of over 1,700 UK driving licence holders has revealed that just over half (53%) would choose a … [Read more...]
New car buying tips from The Motor Ombudsman
The Motor Ombudsman offers timely advice on buying a new vehicle... They tell us: With the imminent arrival of the “73” plate in England, Scotland and Wales on the 1st of September, The Motor Ombudsman is offering consumers a series of handy tips when buying a new car The 12 key points highlighted for consideration include... the importance of doing research, budgeting for … [Read more...]
Warranty First gains accreditation to The Motor Ombudsman’s Vehicle Warranty Products Code
The Motor Ombudsman welcomes Warranty First to its Vehicle Warranty Products Code. They tell us: Warranty First has gained accreditation to The Motor Ombudsman’s comprehensive Motor Industry Code of Practice for Vehicle Warranty Products The Peterborough-based organisation is the second vehicle warranty provider to join the Code in 2023, bringing the total number of … [Read more...]
The Motor Ombudsman partners with AA Approved Garages to expand reach of its Service and Repair Code
The Motor Ombudsman's Service and Repair Code expanded in coverage with the inclusion of AA Approved Garages. They tell us: The Motor Ombudsman and AA Approved Garages form a partnership to further increase the level of coverage provided by the Service and Repair Code, and to showcase the high standards of the AA Approved Garage network AA Approved Garages will be invited to apply … [Read more...]
The Motor Ombudsman records a small increase in the number of EV complaints in the second quarter of 2023
A small rise in the number of consumer complaints about electric vehicles has been noted by The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). Electric vehicle (EV) complaints submitted by consumers to The Motor Ombudsman rise in the second quarter (Q2) of 2023 to 291, versus the total of 273 recorded between January and March this year … [Read more...]