The Motor Ombudsman welcomes Spectrum Insurance Services to its Vehicle Warranty Products Code The Motor Ombudsman tells us... (Photograph and all words from The Motor Ombudsman). • Spectrum Insurance Services joins The Motor Ombudsman’s long-standing Motor Industry Code of Practice for Vehicle Warranty Products – creating the largest-ever portfolio of 20 accredited businesses • Gaining … [Read more...]
Top names given by Brits to their cars
As the new '25' plate graces the nation's forecourts, The Motor Ombudsman has commissioned a poll that reveals the top personal names given to their cars by people in Britain... They tell us... (Images and all words from The Motor Ombudsman). • As the new ‘25’ vehicle registration arrives in showrooms across England and Scotland and Wales, ‘Betty’ is set to be the top name bestowed to a … [Read more...]
The Motor Ombudsman partners with Alliance Automotive Group to expand accredited repairer network
The Motor Ombudsman enters into partnership with Alliance Automotive Group, expanding the accredited repairer network and availability of The Ombudsman's Alternative Dispute Resolution services. The Motor Ombudsman tells us: (All words and photograph from The Motor Ombudsman). • The Motor Ombudsman has entered into a partnership with Alliance Automotive Group (AAG), a leading distributor … [Read more...]
Complaints made to The Motor Ombudsman about used car buys hold steady in 2024
A new Insight Report from The Motor Ombudsman shows that just under half (40%) of disputes submitted by customers were about a secondhand vehicle bought from a retailer. The Motor Ombudsman tells us... (Photograph and all words from The Motor Ombudsman). A new Insight Report from The Motor Ombudsman has shown that just under half (40%) of disputes submitted by consumers in 2024, were about … [Read more...]
The Motor Ombudsman finds that 18- to 27-year-olds are the most emotionally connected generation to their cars
A recent poll discovers that 'Gen Zers' are the most driven to love their cars. The Motor Ombudsman tells us... (Photograph and all words from the Motor Ombudsman). Ahead of the arrival of Valentine’s Day, research by The Motor Ombudsman has revealed that 18- to 27-year-olds are the most emotionally connected generation to their cars Over eight in 10 (82%) Gen Zs have … [Read more...]
The Motor Ombudsman welcomes Lindleys Autocentres to its expanding Service and Repair portfolio
The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman), • Eight Nottinghamshire branches of Lindleys Autocentres have gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair • The Service and Repair Code was launched in 2008 to drive even higher standards of work and service provided by independent garages and franchise … [Read more...]
The Motor Ombudsman adds 12 ‘Big Motoring World’ locations to its Codes of Practice
The Motor Ombudsman tells us... (All words and photographs from The Motor Ombudsman). • The Motor Ombudsman has opened the new year by adding a dozen Big Motoring World locations to its nationwide network of Vehicles Sales and Service and Repair Code-accredited businesses • Big Motoring World is one of the UK’s largest used car supermarket groups, with retail locations spanning Camberley … [Read more...]
The Motor Ombudsman highlights the difficult hidden costs of running a car in 2024 and 2025
Tough times for those running a car... The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). London, 08 January 2025 As the cost-of-living crisis deepens in 2025 with a second consecutive energy price cap rise and further utility bill increases on the horizon, hard-working households are also confronting difficult choices when it comes to car … [Read more...]
AJ Fleetcare crowned winner of The Motor Ombudsman’s 2024 National Garage Star Award
AJ Fleetcare is overall national winner of The Motor Ombudsman's Star Awards. The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). AJ Fleetcare, a family-owned independent garage in Leeds, Yorkshire, has been crowned the overall national winner of The Motor Ombudsman’s 2024 Star Awards, becoming the third independent garage to claim the … [Read more...]
The Motor Ombudsman takes a glimpse at this year’s Christmas get-away by car
Motor Ombudsman takes a look at 'Car-istmas' to help Britain's motorists ahead of the festive break. They tell us: (All words and photographs from The Motor Ombudsman). Leaving 48 hours in the lead-up to Christmas Day has emerged as the preferred time for motorists to hit the road for their destination Some of the biggest 'festive fears' stated by respondents ahead of the holiday … [Read more...]
Adam Green Motors lifts The Motor Ombudsman-sponsored Customer Service trophy at the 2024 Servicesure awards
Berwickshire-based Adam Green Motors presented with The Motor Ombudsman-sponsored Customer Service trophy at the 2024 Servicesure 'Autocentre of the Year' awards. The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). Adam Green Motors, a Berwickshire-based independent garage, beat fellow entrants in a competitive category to claim The Motor … [Read more...]
Busiest ever third quarter for complaints, says The Motor Ombudsman
The Motor Ombudsman reports the busiest third quarter (2024) for vehicle service and repair complaints. They tell us: (All words and images from The Motor Ombudsman). The past three months were the busiest ever third quarter of the year for the number of vehicle service and repair cases submitted by consumers to The Motor Ombudsman, up nearly a fifth versus the same period … [Read more...]
The Motor Ombudsman marks 20 years since its New Car Code gained full approval
The Motor Ombudsman celebrates the 20th anniversary of its New Car Code being given full approval. They tell us: (All words and images from The Motor Ombudsman). On this day, 20 years ago, it was announced that the Motor Industry Code of Practice for New Cars had gained ‘Stage Two’ and full approval from the former Office of Fair Trading (OFT), becoming the first Code of … [Read more...]
The Motor Ombudsman urges drivers to check their vehicles as children return to school
As children return to school this September, The Motor Ombudsman encourages drivers to be top of the class in terms of vehicle checks... They tell us: (Photograph and all words from The Motor Ombudsman). The Motor Ombudsman urges drivers to be top of the class for vehicle checks as the nation goes back to school. With the end of the summer holidays, and the arrival of the new … [Read more...]
The Motor Ombudsman adds GWM ORA to its largest ever New Car Code portfolio
GWM ORA joins The Motor Ombudsman's New Car Code portfolio... The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). GWM ORA, the all-electric car brand, has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars 46 vehicle manufacturers are now committed to the established Code, which covers 98% of all new … [Read more...]
The Motor Ombudsman finds a generation gap in ‘Car Confidence’
Generation gap in 'Car Confidence' amongst UK drivers revealed by The Motor Ombudsman... They tell us: (All words and images from The Motor Ombudsman). Ahead of the arrival of the second plate change of the year, research by The Motor Ombudsman has revealed a generational divide in the confidence of UK drivers when buying and owning a car Baby Boomers (55- to … [Read more...]
The Motor Ombudsman urges drivers to book MoT tests in good time
'Book your car's MoT test in advance' is the message from The Motor Ombudsman this summer... They tell us: (Photograph and all words from The Motor Ombudsman). The Motor Ombudsman is urging motorists not to leave booking their vehicle’s MOT until the last minute before hitting the road for their summer vacation Motorists are able to arrange the legally-required annual … [Read more...]
The Motor Ombudsman marks 15 years of the Vehicle Warranty Products Code
For 15 years the Vehicle Warranty Products Code has been serving the automotive sector, says The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). The Vehicle Warranty Products Code was launched to the public on 14th July 2009, with the primary objective of driving standards even higher in the management and administration of extended vehicle … [Read more...]
INEOS Automotive joins The Motor Ombudsman’s Code of Practice
The Motor Ombudsman strengthens its Code of Practice Portfolios with the addition of INEOS Automotive. The Motor Ombudsman tells us: (Image and all words from The Motor Ombudsman). 4X4 maker INEOS Automotive signs up to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, joining a portfolio of 45 accredited vehicle manufacturers Vehicle purchases made by … [Read more...]
Tyres Under Pressure? The Motor Ombudsman reports that failing to maintain tyres is an expensive omission…
'Make Time For Tyres': Check your tyre pressures and treads... advises The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). A study by The Motor Ombudsman has revealed that the nation’s drivers may be unnecessarily forfeiting the use of at least £112 million worth of tyres every year due to under- inflation An estimated 57% of cars on UK roads are … [Read more...]
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