Ahead of the new '24' number plate age identifier, The Motor Ombudsman advises would-be car buyers to pay attention to all the details and implications regarding paying a deposit on a vehicle new to them... They tell us: (All words and images from The motor Ombudsman). Ahead of the arrival of the new ‘24’ vehicle registration on 1st March, The Motor Ombudsman is outlining … [Read more...]
OMODA joins The Motor Ombudsman’s growing New Car Code portfolio
Vehicle manufacturer OMODA gains accreditation to The Motor Ombudsman's New Car Code... The Motor Ombudsman tells us: (All words and image from The Motor Ombudsman). Vehicle manufacturer OMODA has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, ahead of the OMODA 5 crossover SUV going on sale in March in the UK A total of 44 … [Read more...]
Five years of The Motor Ombudsman’s Knowledge Base
The Motor Ombudsman's Knowledge Base, provided as a valuable motoring information resource for consumers, clocks up five years... They tell us: (All words and images from The Motor Ombudsman). The Motor Ombudsman’s online Knowledge Base launched in January 2019 to help consumers find answers to frequently-asked questions in relation to buying and owning a car More than … [Read more...]
Rising costs a huge challenge to vehicle repair businesses, reports The Motor Ombudsman
Motor Ombudsman poll reveals that increasing costs during 2024 represent the biggest challenge for three-quarters of vehicle repairers. They tell us: (All words and images from The Motor Ombudsman). Three-quarters (75%) of service and repair businesses polled foresee rising operational costs, taxes and energy bills to be the most significant operational challenge in 2024, … [Read more...]
Alpine joins The Motor Ombudsman’s New Car Code
The Motor Ombudsman starts 2024 on a high with Alpine joining New Car Code. They tell us: Sports car brand Alpine has gained accreditation to The Motor Ombudsman’s long-established Motor Industry Code of Practice for New Cars Today, more than 40 vehicle manufacturers adhere to the comprehensive Code, which covers 98% of new cars sold across the UK Being signed up to the … [Read more...]
smart UK Automotive Ltd is added to The Motor Ombudsman’s widening New Car Code portfolio
The Motor Ombudsman adds smart UK Automotive Ltd to its expanding New Car Code portfolio... They tell us: The electric car brand, smart UK Automotive Ltd, has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars This complements the existing and long-running smart Europe GmbH accreditation to the Code of Practice An all-time high of … [Read more...]
Crown Suzuki Sales Executive Luke Laurence is the first individual to win The Motor Ombudsman’s National Garage Star Award
Crown Suzuki's Luke Laurence wins the Motor Ombudsman's prestigious award... Luke Laurence, a Sales Executive at the Crown Suzuki dealership in Hendon, North London, has become the first individual to win The Motor Ombudsman’s National Garage Star Award. The Motor Ombudsman tells us: The annual accolades, launched in 2020, recognise Motor Ombudsman-accredited businesses and staff members … [Read more...]
P & W Auto Services wins The Motor Ombudsman-sponsored Customer Service trophy at the 2023 Servicesure awards
Independent garage and MoT Centre P & W Auto Services, in Irlam, Greater Manchester, wins Customer Service trophy... The Motor Ombudsman tells us: P & W Auto Services Ltd. collects The Motor Ombudsman-backed Servicesure Customer Service trophy at this year’s prestigious Servicesure ‘Autocentre of the Year’ awards in Warwickshire The independent garage and MOT centre … [Read more...]
Busiest quarter so far in 2023 for The Motor Ombudsman, for vehicle service and repair cases
Service and repair complaint cases logged by The Motor Ombudsman rise... They tell us: In the last three months, the number of vehicle service and repair cases logged by The Motor Ombudsman rose to the highest level for a single quarter this year The drivetrain area of the vehicle drove the most consumer dissatisfaction, followed by the level of customer service delivered by … [Read more...]
The Motor Ombudsman gears up for its 2023 Star Awards
A record number of customer nominations have been received for The Motor Ombudsman's 2023 Star Awards... They tell us: In this year’s Star Awards competition, nearly 2,300 nominations have been submitted to date by customers of Motor Ombudsman-accredited businesses The latest tally surpasses the 2022 total of around 1,500 entries, with just under a month still to run until … [Read more...]
Manual or automatic? The Motor Ombudsman advises which transmission type is most popular today
A recent Motor Ombudsman survey has shown that car buyers in the U.K. prefer manual transmission... They tell us: (All words and image from The Motor Ombudsman). With the arrival of the new “73” vehicle registration on 01st September, a Motor Ombudsman- commissioned YouGov poll of over 1,700 UK driving licence holders has revealed that just over half (53%) would choose a … [Read more...]
New car buying tips from The Motor Ombudsman
The Motor Ombudsman offers timely advice on buying a new vehicle... They tell us: With the imminent arrival of the “73” plate in England, Scotland and Wales on the 1st of September, The Motor Ombudsman is offering consumers a series of handy tips when buying a new car The 12 key points highlighted for consideration include... the importance of doing research, budgeting for … [Read more...]
Warranty First gains accreditation to The Motor Ombudsman’s Vehicle Warranty Products Code
The Motor Ombudsman welcomes Warranty First to its Vehicle Warranty Products Code. They tell us: Warranty First has gained accreditation to The Motor Ombudsman’s comprehensive Motor Industry Code of Practice for Vehicle Warranty Products The Peterborough-based organisation is the second vehicle warranty provider to join the Code in 2023, bringing the total number of … [Read more...]
The Motor Ombudsman partners with AA Approved Garages to expand reach of its Service and Repair Code
The Motor Ombudsman's Service and Repair Code expanded in coverage with the inclusion of AA Approved Garages. They tell us: The Motor Ombudsman and AA Approved Garages form a partnership to further increase the level of coverage provided by the Service and Repair Code, and to showcase the high standards of the AA Approved Garage network AA Approved Garages will be invited to apply … [Read more...]
The Motor Ombudsman records a small increase in the number of EV complaints in the second quarter of 2023
A small rise in the number of consumer complaints about electric vehicles has been noted by The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). Electric vehicle (EV) complaints submitted by consumers to The Motor Ombudsman rise in the second quarter (Q2) of 2023 to 291, versus the total of 273 recorded between January and March this year … [Read more...]
The Motor Ombudsman collaborates with Warranty Solutions Group to promote accreditation to its Vehicle Sales Code
The Motor Ombudsman works with Warranty Solutions Group to promote the benefits and value of The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service... They tell us: The Motor Ombudsman has teamed up with Warranty Solutions Group (WSG) to promote the benefits and value of The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service to WSG’s nationwide independent … [Read more...]
The Motor Ombudsman expands coverage of its Service and Repair Code
Mobile Mechanics, tyre fitters and smart repairers now come within the scope of The Motor Ombudsman's Service and Repair Code. They tell us: The Motor Ombudsman has marked the 15th anniversary of the launch of its Motor Industry Code of Practice for Service and Repair with the expansion of the Code’s coverage to mobile mechanics, tyre fitters, and smart repairers The … [Read more...]
The Motor Ombudsman invites motorists to praise exceptional service
Consumers invited by The Motor Ombudsman to shine the spotlight on excellence... They tell us: The Motor Ombudsman has launched its Star Awards competition for 2023, recognising individuals and businesses within the automotive sector that have gone above and beyond the call of duty in the eyes of their customers Consumers can submit a short online account via The Motor … [Read more...]
The Motor Ombudsman reports the highest quarterly volume so far of EV complaints
The first three months of 2023 saw the highest quarterly volume of EV complaints to date, according to The Motor Ombudsman. They tell us: A total of 273 complaints about electric vehicles (EVs) were submitted by consumers between January and March 2023 - the most seen to date about EVs in a single quarter by The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service … [Read more...]
The Motor Ombudsman urges caution when buying a used car
The Motor Ombudman advises taking great care to avoid cutting corners when buying a secondhand car... They tell us: Research by The Motor Ombudsman has revealed that over seven in ten consumers (73%1) would buy a car that was used rather than new in 2023 to help save money. For more than a quarter of them (28%), it would be their first experience of buying a secondhand … [Read more...]