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The Motor Ombudsman marks nearly one million contacts as ADR Regulations reach a decade of service

9th July 2025

The Motor Ombudsman tells us: (All words and images from The Motor Ombudsman). The Motor Ombudsman records nearly one million contacts as ADR Regulations mark a decade of service • As the Alternative Dispute Resolution (ADR) Regulations mark their 10-year anniversary since coming into force on 9th July 2015, The Motor Ombudsman has recorded more than 955,000 contacts, and processed circa … [Read more...]

The Motor Ombudsman is awarded the 2025 TyreSafe Online and Social Media trophy for its ‘Make Time for Tyres’ campaigm

18th June 2025

The Motor Ombudsman tells us... • The Motor Ombudsman's 'Make Time for Tyres' campaign has won this year's TyreSafe Online and Social Media Award • The Motor Ombudsman collected the Michelin Tyre PLC-sponsored trophy in front of a 200- strong audience at this year's TyreSafe Briefing held at the National Conference Centre in Birmingham • The multi-platform initiative, supported by TyreSafe, … [Read more...]

The Motor Ombudsman revises its Codes of Practice to take into account the changing motoring world

2nd June 2025

The Motor Ombudsman expands its Codes of practice to reflect the changing automotive landscape... They tell us: (All words and images from The Motor Ombudsman). • The Motor Ombudsman’s four established CTSI-approved Motor Industry Codes of Practice have been updated to reflect the changing face of the UK’s automotive landscape, technological innovation, and shifts in consumer buying … [Read more...]

The Motor Ombudsman’s 2025 Awards unveiled

6th May 2025

2025 Star Awards announced by The Motor Ombudsman, to shine a light on a new generation of Star performers... The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). • The Motor Ombudsman has unveiled the sixth edition of its annual Star Awards to recognise individuals and Motor Ombudsman-accredited businesses across the UK that have gone the extra mile when … [Read more...]

Garages identify the five most delayed aspects of car maintenance by customers, in a Motor Ombudsman study

22nd April 2025

The Motor Ombudsman tells us... (All words and images from The Motor Ombudsman). • A survey of vehicle repairers across the UK by The Motor Ombudsman has revealed the five most delayed areas of vehicle maintenance by customers when it comes to caring for their car • As financial pressures on households mount, over half of those polled (56%) have seen motorists readily putting off essential … [Read more...]

Spectrum Insurance joins The Motor Ombudsman’s Vehicle Warranty Products Code

13th March 2025

The Motor Ombudsman welcomes Spectrum Insurance Services to its Vehicle Warranty Products Code The Motor Ombudsman tells us... (Photograph and all words from The Motor Ombudsman). • Spectrum Insurance Services joins The Motor Ombudsman’s long-standing Motor Industry Code of Practice for Vehicle Warranty Products – creating the largest-ever portfolio of 20 accredited businesses • Gaining … [Read more...]

Top names given by Brits to their cars

3rd March 2025

As the new '25' plate graces the nation's forecourts, The Motor Ombudsman has commissioned a poll that reveals the top personal names given to their cars by people in Britain... They tell us... (Images and all words from The Motor Ombudsman). • As the new ‘25’ vehicle registration arrives in showrooms across England and Scotland and Wales, ‘Betty’ is set to be the top name bestowed to a … [Read more...]

The Motor Ombudsman partners with Alliance Automotive Group to expand accredited repairer network

25th February 2025

The Motor Ombudsman enters into partnership with Alliance Automotive Group, expanding the accredited repairer network and availability of The Ombudsman's Alternative Dispute Resolution services. The Motor Ombudsman tells us: (All words and photograph from The Motor Ombudsman). • The Motor Ombudsman has entered into a partnership with Alliance Automotive Group (AAG), a leading distributor … [Read more...]

Complaints made to The Motor Ombudsman about used car buys hold steady in 2024

18th February 2025

A new Insight Report from The Motor Ombudsman shows that just under half (40%) of disputes submitted by customers were about a secondhand vehicle bought from a retailer. The Motor Ombudsman tells us... (Photograph and all words from The Motor Ombudsman). A new Insight Report from The Motor Ombudsman has shown that just under half (40%) of disputes submitted by consumers in 2024, were about … [Read more...]

The Motor Ombudsman finds that 18- to 27-year-olds are the most emotionally connected generation to their cars

11th February 2025

A recent poll discovers that 'Gen Zers' are the most driven to love their cars. The Motor Ombudsman tells us... (Photograph and all words from the Motor Ombudsman). Ahead of the arrival of Valentine’s Day, research by The Motor Ombudsman has revealed that 18- to 27-year-olds are the most emotionally connected generation to their cars Over eight in 10 (82%) Gen Zs have … [Read more...]

The Motor Ombudsman welcomes Lindleys Autocentres to its expanding Service and Repair portfolio

4th February 2025

The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman), • Eight Nottinghamshire branches of Lindleys Autocentres have gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair • The Service and Repair Code was launched in 2008 to drive even higher standards of work and service provided by independent garages and franchise … [Read more...]

The Motor Ombudsman adds 12 ‘Big Motoring World’ locations to its Codes of Practice

14th January 2025

The Motor Ombudsman tells us... (All words and photographs from The Motor Ombudsman). • The Motor Ombudsman has opened the new year by adding a dozen Big Motoring World locations to its nationwide network of Vehicles Sales and Service and Repair Code-accredited businesses • Big Motoring World is one of the UK’s largest used car supermarket groups, with retail locations spanning Camberley … [Read more...]

The Motor Ombudsman highlights the difficult hidden costs of running a car in 2024 and 2025

8th January 2025

Tough times for those running a car... The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). London, 08 January 2025 As the cost-of-living crisis deepens in 2025 with a second consecutive energy price cap rise and further utility bill increases on the horizon, hard-working households are also confronting difficult choices when it comes to car … [Read more...]

AJ Fleetcare crowned winner of The Motor Ombudsman’s 2024 National Garage Star Award

25th November 2024

AJ Fleetcare is overall national winner of The Motor Ombudsman's Star Awards. The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). AJ Fleetcare, a family-owned independent garage in Leeds, Yorkshire, has been crowned the overall national winner of The Motor Ombudsman’s 2024 Star Awards, becoming the third independent garage to claim the … [Read more...]

The Motor Ombudsman takes a glimpse at this year’s Christmas get-away by car

12th November 2024

Motor Ombudsman takes a look at 'Car-istmas' to help Britain's motorists ahead of the festive break. They tell us: (All words and photographs from The Motor Ombudsman). Leaving 48 hours in the lead-up to Christmas Day has emerged as the preferred time for motorists to hit the road for their destination Some of the biggest 'festive fears' stated by respondents ahead of the holiday … [Read more...]

Adam Green Motors lifts The Motor Ombudsman-sponsored Customer Service trophy at the 2024 Servicesure awards

31st October 2024

Berwickshire-based Adam Green Motors presented with The Motor Ombudsman-sponsored Customer Service trophy at the 2024 Servicesure 'Autocentre of the Year' awards. The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). Adam Green Motors, a Berwickshire-based independent garage, beat fellow entrants in a competitive category to claim The Motor … [Read more...]

Busiest ever third quarter for complaints, says The Motor Ombudsman

28th October 2024

The Motor Ombudsman reports the busiest third quarter (2024) for vehicle service and repair complaints. They tell us: (All words and images from The Motor Ombudsman). The past three months were the busiest ever third quarter of the year for the number of vehicle service and repair cases submitted by consumers to The Motor Ombudsman, up nearly a fifth versus the same period … [Read more...]

The Motor Ombudsman marks 20 years since its New Car Code gained full approval

27th September 2024

The Motor Ombudsman celebrates the 20th anniversary of its New Car Code being given full approval. They tell us: (All words and images from The Motor Ombudsman). On this day, 20 years ago, it was announced that the Motor Industry Code of Practice for New Cars had gained ‘Stage Two’ and full approval from the former Office of Fair Trading (OFT), becoming the first Code of … [Read more...]

The Motor Ombudsman urges drivers to check their vehicles as children return to school

3rd September 2024

As children return to school this September, The Motor Ombudsman encourages drivers to be top of the class in terms of vehicle checks... They tell us: (Photograph and all words from The Motor Ombudsman). The Motor Ombudsman urges drivers to be top of the class for vehicle checks as the nation goes back to school. With the end of the summer holidays, and the arrival of the new … [Read more...]

The Motor Ombudsman adds GWM ORA to its largest ever New Car Code portfolio

29th August 2024

GWM ORA joins The Motor Ombudsman's New Car Code portfolio... The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). GWM ORA, the all-electric car brand, has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars 46 vehicle manufacturers are now committed to the established Code, which covers 98% of all new … [Read more...]

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