Warranty Solutions Group welcomed into The Motor Ombudsman's Warranty Code portfolio... Warranty Solutions Group is the latest business to join the growing portfolio of organisations that are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products The principal aim of the … [Read more...]
Motor Ombudsman poll shows the effect of staff shortages in 2021
A lack of suitable staff takes its toll during the last year... The Motor Ombudsman tells us: A survey by The Motor Ombudsman has shown that the recruitment of mechanics and MOT testers to meet consumer demand was the main obstacle faced by service and repair businesses during 2021. Half of the research participants stated that, employees testing positive for COVID-19, or … [Read more...]
MM Auto Services in Dundee wins prestigious Customer Service award
At the 2021 Servicesure 'Autocentre of the Year Awards', the Customer Service trophy, sponsored by The Motor Ombudsman, has been won by the Dundee-based MM Auto Services. The firm's work in the local community is also acknowledged... MM Auto Services wins the Motor Ombudsman-sponsored Servicesure Customer Service trophy at the 2021 Servicesure ‘Autocentre of the Year’ awards It is … [Read more...]
The Motor Ombudsman launches 2021 ‘Garage Stars’ Awards
2021 Garage Stars Awards from The Motor Ombudsman start now... Following the success of the inaugural Garage Star Awards in 2020, The Motor Ombudsman has launched the second year of its search to find the next Garage Stars The 2021 competition sees the addition of new dedicated Customer Service Star Awards for Motor Ombudsman-accredited vehicle manufacturers and vehicle … [Read more...]
The Motor Ombudsman forecasts a busy time ahead for MoT bookings
The Motor Ombudsman is expecting increased use of its online Garage Finder system as MoT bookings rise towards the autumn... With nearly 1.3 million more MOTs set to expire in September and October than what would ordinarily be seen during these two months (pre-pandemic), The Motor Ombudsman is expecting a significant rise in searches on its online Garage Finder, as motorists … [Read more...]
Social media and vulnerable customers – The Motor Ombudsman takes note
Recognition by The Motor Ombudsman of the importance of social media to many vulnerable customers... The Motor Ombudsman publishes its second of four thought leadership papers planned for 2021, on the subject of how vulnerable consumers, who use social media as a primary form of communication when looking to resolve a dispute, may be identified and managed effectively. The … [Read more...]
Motor Ombudsman Survey shows that many motorists are diligent regarding tyre checks
Motor Ombudsman poll shows that tyre checks are not left behind by UK motorists going on staycations... An online YouGov study commissioned by The Motor Ombudsman has revealed that over three quarters of car users (77%) would personally check or have someone in their household look at the condition of their vehicle’s tyres prior to going on a summer staycation The research … [Read more...]
Motor Ombudsman mediation service takes off
The Motor Ombudsman sees encouraging uptake of in-house mediation service... Mediation was added to The Motor Ombudsman’s existing early resolution service to provide consumers and businesses with the opportunity to settle disputes quickly and amicably through open and constructive dialogue Hosted by The Motor Ombudsman’s in-house mediator, the process brings two parties together in a … [Read more...]
Drivetrain problems to the fore in Motor Ombudsman figures
Drivetrain components top causes of service and repair disputes brought to The Motor Ombudsman in Q1... • Vehicle drivetrain components were the source of more than half (58%) of the service and repair disputes brought by customers to The Motor Ombudsman in the first quarter of this year • Problems with a vehicle’s bodywork, and parts associated with the chassis, were responsible … [Read more...]
Fix Auto UK repair centre network now accredited to The Motor Ombudsman’s Code of Practice for Service and Repair
The Motor Ombudsman welcomes Fix Auto UK repair centre network to its Service and Repair Code... Fix Auto UK’s nationwide network of 107 wholly owned and franchise body repair centres are now accredited to The Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair The comprehensive and long-established CTSI-approved Code commits businesses to delivering an … [Read more...]
Distance sales category added to The Motor Ombudsman Knowledge Base
The Motor Ombudsman adds distance sales category to Knowledge Base to help motorists when buying cars online... The Motor Ombudsman expands its popular online Knowledge Base with the addition of a new category on distance sales. The latest section has been introduced to assist consumers who may choose to purchase a vehicle online or over the phone whilst car showrooms are … [Read more...]
Motor Ombudsman Garage Finder searches increasingly popular
MOT demand helps drive 82% increase in Motor Ombudsman Garage Finder searches during third quarter of 2020. The Motor Ombudsman’s Garage Finder recorded an 82% rise in searches in the third quarter of 2020 when compared to the preceding three-month period The notable upsurge in search volume mirrors the heightened demand during recent weeks for MOTs, as consumers were urged … [Read more...]
Six rules to apply in motoring disputes – recommended by The Motor Ombudsman
The Motor Ombudsman highlights six golden rules for consumers when looking to resolve motoring disputes... The Motor Ombudsman highlights six golden rules for consumers to take into account when looking to conclude a motoring-related complaint quickly and effectively. A direct and open dialogue with a business, a calm approach, having all the key facts to hand, and making it … [Read more...]
Inaugurual garage awards instigated by The Motor Ombudsman
The Motor Ombudsman invites customers to shine the spotlight on Garage Stars for inaugural awards... The Motor Ombudsman’s Garage Star Awards, launching today, have been designed to recognise individuals, teams and businesses that have gone the extra mile during the past 12 months within its nationwide accredited network Customers who have used a business signed up to The … [Read more...]
The Motor Ombudsman upgrades Knowledge Base to help answer motorists’ questions in response to Coronavirus
The automotive dispute resolution provider adds dedicated section to its online Knowledge Base to assist motorists with queries on car ownership, vehicle maintenance and dispute resolution in relation to the latest Coronavirus (COVID-19) government guidelines. Subjects covered in the new category include changes to the MOT rules, servicing and warranties, how to find a local reputable garage, … [Read more...]