Service and repair complaint cases logged by The Motor Ombudsman rise... They tell us: In the last three months, the number of vehicle service and repair cases logged by The Motor Ombudsman rose to the highest level for a single quarter this year The drivetrain area of the vehicle drove the most consumer dissatisfaction, followed by the level of customer service delivered by … [Read more...]
The Motor Ombudsman gears up for its 2023 Star Awards
A record number of customer nominations have been received for The Motor Ombudsman's 2023 Star Awards... They tell us: In this year’s Star Awards competition, nearly 2,300 nominations have been submitted to date by customers of Motor Ombudsman-accredited businesses The latest tally surpasses the 2022 total of around 1,500 entries, with just under a month still to run until … [Read more...]
Manual or automatic? The Motor Ombudsman advises which transmission type is most popular today
A recent Motor Ombudsman survey has shown that car buyers in the U.K. prefer manual transmission... They tell us: (All words and image from The Motor Ombudsman). With the arrival of the new “73” vehicle registration on 01st September, a Motor Ombudsman- commissioned YouGov poll of over 1,700 UK driving licence holders has revealed that just over half (53%) would choose a … [Read more...]
New car buying tips from The Motor Ombudsman
The Motor Ombudsman offers timely advice on buying a new vehicle... They tell us: With the imminent arrival of the “73” plate in England, Scotland and Wales on the 1st of September, The Motor Ombudsman is offering consumers a series of handy tips when buying a new car The 12 key points highlighted for consideration include... the importance of doing research, budgeting for … [Read more...]
Warranty First gains accreditation to The Motor Ombudsman’s Vehicle Warranty Products Code
The Motor Ombudsman welcomes Warranty First to its Vehicle Warranty Products Code. They tell us: Warranty First has gained accreditation to The Motor Ombudsman’s comprehensive Motor Industry Code of Practice for Vehicle Warranty Products The Peterborough-based organisation is the second vehicle warranty provider to join the Code in 2023, bringing the total number of … [Read more...]
The Motor Ombudsman partners with AA Approved Garages to expand reach of its Service and Repair Code
The Motor Ombudsman's Service and Repair Code expanded in coverage with the inclusion of AA Approved Garages. They tell us: The Motor Ombudsman and AA Approved Garages form a partnership to further increase the level of coverage provided by the Service and Repair Code, and to showcase the high standards of the AA Approved Garage network AA Approved Garages will be invited to apply … [Read more...]
The Motor Ombudsman records a small increase in the number of EV complaints in the second quarter of 2023
A small rise in the number of consumer complaints about electric vehicles has been noted by The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). Electric vehicle (EV) complaints submitted by consumers to The Motor Ombudsman rise in the second quarter (Q2) of 2023 to 291, versus the total of 273 recorded between January and March this year … [Read more...]
The Motor Ombudsman collaborates with Warranty Solutions Group to promote accreditation to its Vehicle Sales Code
The Motor Ombudsman works with Warranty Solutions Group to promote the benefits and value of The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service... They tell us: The Motor Ombudsman has teamed up with Warranty Solutions Group (WSG) to promote the benefits and value of The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service to WSG’s nationwide independent … [Read more...]
The Motor Ombudsman expands coverage of its Service and Repair Code
Mobile Mechanics, tyre fitters and smart repairers now come within the scope of The Motor Ombudsman's Service and Repair Code. They tell us: The Motor Ombudsman has marked the 15th anniversary of the launch of its Motor Industry Code of Practice for Service and Repair with the expansion of the Code’s coverage to mobile mechanics, tyre fitters, and smart repairers The … [Read more...]
The Motor Ombudsman invites motorists to praise exceptional service
Consumers invited by The Motor Ombudsman to shine the spotlight on excellence... They tell us: The Motor Ombudsman has launched its Star Awards competition for 2023, recognising individuals and businesses within the automotive sector that have gone above and beyond the call of duty in the eyes of their customers Consumers can submit a short online account via The Motor … [Read more...]
The Motor Ombudsman reports the highest quarterly volume so far of EV complaints
The first three months of 2023 saw the highest quarterly volume of EV complaints to date, according to The Motor Ombudsman. They tell us: A total of 273 complaints about electric vehicles (EVs) were submitted by consumers between January and March 2023 - the most seen to date about EVs in a single quarter by The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service … [Read more...]
The Motor Ombudsman urges caution when buying a used car
The Motor Ombudman advises taking great care to avoid cutting corners when buying a secondhand car... They tell us: Research by The Motor Ombudsman has revealed that over seven in ten consumers (73%1) would buy a car that was used rather than new in 2023 to help save money. For more than a quarter of them (28%), it would be their first experience of buying a secondhand … [Read more...]
MG Motor UK and its nationwide dealer network gain accreditation to The Motor Ombudsman
MG joins the growing line-up of automotive businesses accredited to The Motor Ombudsman... MG Motor UK gains accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, joining 40 other vehicle manufacturers signed up to the Code In addition, nearly 160 sites in MG’s nationwide UK franchise dealer network have joined The Motor Ombudsman’s Vehicle … [Read more...]
The Motor Ombudsman reveals the main areas of complaints to the organisation re. EVs in 2022
Customer service and purchasing issues at the top of the list of complaints in 2022 regarding electric vehicles (EVs) to The Motor Ombudsman... They tell us: Issues encountered at the point of purchase, and with the customer service provided by a business, drove the majority of consumer complaints logged with The Motor Ombudsman about electric vehicles (EVs) in 2022 Charging … [Read more...]
The Motor Ombudsman’s Knowledge Base has record views during 2022
A record number of views for The Motor Ombudsman's Knowledge Base in 2022... They tell us: The Motor Ombudsman’s online Knowledge Base saw over 640,000 article views across its 10 categories in 2022, the highest ever volume recorded on the information portal in a single year This latest milestone equates to a 75% rise in readership versus 2021 (around 367,500), and brings … [Read more...]
Garage survey by The Motor Ombudsman shows that rising costs will be a major challenge to vehicle repairers in 2023
Increasing operational costs will be a major challenge to independent garages through 2023, according to a survey by The Motor Ombudsman... A survey by The Motor Ombudsman has shown that 90% of independent garages and franchise dealer workshops expect rising operational costs, taxes and energy bills to be the biggest operational challenge in 2023 Nearly two-thirds (63%) of … [Read more...]
Roadside (Garages) Kia in Coleraine wins The Motor Ombudsman’s National Star Garage Award for 2022
The Motor Ombudsman's National Garage Star Award winner this year goes to Roadside (Garages) Kia in Coleraine, Northern Ireland. Roadside (Garages) Kia, the family-owned and long-established dealership in Coleraine, Northern Ireland, has been named the National Garage Star in The Motor Ombudsman’s 2022 Star Awards After claiming the Garage Star Award for Northern Ireland, the … [Read more...]
The Motor Ombudsman presents MotoServe UK with the Customer Service trophy at the 2022 Servicesure awards
Photo above: Left to right): Wynne Evans, Kamran Saleem - Managing Director of MotorServ UK, and Bill Fennell - Chief Ombudsman and Managing Director of the Motor Ombudsman. "...and the Customer Service award goes to... MotoServe UK!" MotorServ UK, a family-owned sales, service and MOT centre in Solihull, receives The Motor Ombudsman-sponsored Servicesure Customer Service trophy at … [Read more...]
‘Read car warranty terms in full’, urges The Motor Ombudsman
The Motor Ombudsman advises people to read vehicle warranty terms and conditions in full, as the majority admit to just 'skim-reading' them... The Motor Ombudsman tells us: More than half (51%) of UK driving licence holders who would buy an extended warranty for a used car said they would opt to skim-read accompanying terms and conditions, rather than reviewing them in full … [Read more...]
Tips for new car buyers from The Motor Ombudsman
With '72' plate registrations about to arrive, The Motor Ombudsman provides some useful tips for would-be car buyers... They tell us: With the introduction of the “72” plate in England, Scotland and Wales on 1st September, The Motor Ombudsman is offering consumers tips to take into account when buying a new car Shopping around, budgeting for maintenance and running costs, … [Read more...]