Mobile Mechanics, tyre fitters and smart repairers now come within the scope of The Motor Ombudsman’s Service and Repair Code.
They tell us:
Furthermore, mobile mechanics who commit to operating in accordance with the Service and Repair Code, will abide by the same guidelines as those followed by thousands of businesses across the country. These clauses include, the use of honest and accurate advertising, open and transparent pricing, staff that act in the customer’s best interests, having a swift complaints handling process in place should something go wrong, and signposting a vehicle owner to The Motor Ombudsman’s free-of-charge independent and impartial Alternative Dispute Resolution (ADR) service to help reach a fair and swift outcome, should a dispute not be concluded between the two parties in the first instance.
Motor Ombudsman accreditation offers service and repair businesses an extensive suite of benefits, which are namely, access to the body’s Business Line for advice and guidance relating to best practice and the handling of disputes, the privilege of displaying The Motor Ombudsman’s Service and Repair and Approved Code logos on websites and vehicles, the opportunity to generate leads through an eye- catching profile page on the popular Garage Finder (www.TheMotorOmbudsman.org/Garage-Finder) and other marketing initiatives, the option to undertake exclusive training courses tailored to the automotive sector, as well as the ability to enter The Motor Ombudsman’s annual Garage Star Awards for added exposure and recognition.
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “It is essential that our Codes of Practice evolve in line with the direction of the industry and vehicle ownership trends. Mobile mechanics and repairers provide an important and valuable service to consumers, and expanding our Service and Repair Code to encompass this area of the market gives motorists an even greater level of protection and recourse when getting their vehicle repaired. Conversely, mobile mechanics will have an automotive authority to consult for information and expertise on managing disputes swiftly and effectively.”
Bill added: “We look forward to welcoming mobile mechanics and repairers to our Code of Practice, and building the coverage of our UK-wide accredited network in this growing segment of the service and repair sector.”
To view the businesses that are accredited to The Motor Ombudsman’s Service and Repair Code, visit www.TheMotorOmbudsman.org/Garage-Finder.
About The Motor Ombudsman
The Motor Ombudsman is the independent and impartial Ombudsman dedicated solely to the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
For more information on The Motor Ombudsman, visit www.TheMotorOmbudsman.org.