The Motor Ombudsman reports the busiest third quarter (2024) for vehicle service and repair complaints. They tell us: (All words and images from The Motor Ombudsman). The past three months were the busiest ever third quarter of the year for the number of vehicle service and repair cases submitted by consumers to The Motor Ombudsman, up nearly a fifth versus the same period … [Read more...]
The Motor Ombudsman marks 20 years since its New Car Code gained full approval
The Motor Ombudsman celebrates the 20th anniversary of its New Car Code being given full approval. They tell us: (All words and images from The Motor Ombudsman). On this day, 20 years ago, it was announced that the Motor Industry Code of Practice for New Cars had gained ‘Stage Two’ and full approval from the former Office of Fair Trading (OFT), becoming the first Code of … [Read more...]
The Motor Ombudsman urges drivers to check their vehicles as children return to school
As children return to school this September, The Motor Ombudsman encourages drivers to be top of the class in terms of vehicle checks... They tell us: (Photograph and all words from The Motor Ombudsman). The Motor Ombudsman urges drivers to be top of the class for vehicle checks as the nation goes back to school. With the end of the summer holidays, and the arrival of the new … [Read more...]
The Motor Ombudsman adds GWM ORA to its largest ever New Car Code portfolio
GWM ORA joins The Motor Ombudsman's New Car Code portfolio... The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). GWM ORA, the all-electric car brand, has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars 46 vehicle manufacturers are now committed to the established Code, which covers 98% of all new … [Read more...]
The Motor Ombudsman finds a generation gap in ‘Car Confidence’
Generation gap in 'Car Confidence' amongst UK drivers revealed by The Motor Ombudsman... They tell us: (All words and images from The Motor Ombudsman). Ahead of the arrival of the second plate change of the year, research by The Motor Ombudsman has revealed a generational divide in the confidence of UK drivers when buying and owning a car Baby Boomers (55- to … [Read more...]
The Motor Ombudsman urges drivers to book MoT tests in good time
'Book your car's MoT test in advance' is the message from The Motor Ombudsman this summer... They tell us: (Photograph and all words from The Motor Ombudsman). The Motor Ombudsman is urging motorists not to leave booking their vehicle’s MOT until the last minute before hitting the road for their summer vacation Motorists are able to arrange the legally-required annual … [Read more...]
The Motor Ombudsman marks 15 years of the Vehicle Warranty Products Code
For 15 years the Vehicle Warranty Products Code has been serving the automotive sector, says The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). The Vehicle Warranty Products Code was launched to the public on 14th July 2009, with the primary objective of driving standards even higher in the management and administration of extended vehicle … [Read more...]
INEOS Automotive joins The Motor Ombudsman’s Code of Practice
The Motor Ombudsman strengthens its Code of Practice Portfolios with the addition of INEOS Automotive. The Motor Ombudsman tells us: (Image and all words from The Motor Ombudsman). 4X4 maker INEOS Automotive signs up to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, joining a portfolio of 45 accredited vehicle manufacturers Vehicle purchases made by … [Read more...]
Tyres Under Pressure? The Motor Ombudsman reports that failing to maintain tyres is an expensive omission…
'Make Time For Tyres': Check your tyre pressures and treads... advises The Motor Ombudsman. They tell us: (All words and images from The Motor Ombudsman). A study by The Motor Ombudsman has revealed that the nation’s drivers may be unnecessarily forfeiting the use of at least £112 million worth of tyres every year due to under- inflation An estimated 57% of cars on UK roads are … [Read more...]
Complaints about garages, vehicles and service have risen sharply, says The Motor Ombudsman
The Motor Ombudsman has found that that complaints have soared in the last few months... Robin Roberts (and WheelsWithinWales) reports... The independent Motor Ombudsman said more than 1,600 cases were logged in three months, the most ever and a 35% rise over Q1 last year. It also took some 24,000 telephone calls about garages and that was a 56% rise over the same period last year. The … [Read more...]
The Motor Ombudsman enters into partnership with insurance broker Howden
The Motor Ombudsman has teamed up with Howden, insurance broker, to enhance benefits available to businesses accredited to the Ombudsman, and Howden's Motor Trade Insurance policyholders... They tell us: (Image and all words from The Motor Ombudsman). The Motor Ombudsman has partnered with Howden to enhance the portfolio and value of benefits available to its accredited businesses … [Read more...]
Motor Ombudsman poll finds that saving money is the biggest driver for drivers buying a used vehicle
The Motor Ombudsman tells us: (All words and images from The Motor Ombudsman). A poll commissioned by The Motor Ombudsman has found that the primary reason for the surveyed consumers buying a used car would be to save money – cited by over half (58%) of respondents One in four would opt for a car that already had miles on the clock, to avoid bearing the initial cost of … [Read more...]
The Motor Ombudsman advises careful consideration of all aspects before placing a deposit for a car
Ahead of the new '24' number plate age identifier, The Motor Ombudsman advises would-be car buyers to pay attention to all the details and implications regarding paying a deposit on a vehicle new to them... They tell us: (All words and images from The motor Ombudsman). Ahead of the arrival of the new ‘24’ vehicle registration on 1st March, The Motor Ombudsman is outlining … [Read more...]
OMODA joins The Motor Ombudsman’s growing New Car Code portfolio
Vehicle manufacturer OMODA gains accreditation to The Motor Ombudsman's New Car Code... The Motor Ombudsman tells us: (All words and image from The Motor Ombudsman). Vehicle manufacturer OMODA has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, ahead of the OMODA 5 crossover SUV going on sale in March in the UK A total of 44 … [Read more...]
Five years of The Motor Ombudsman’s Knowledge Base
The Motor Ombudsman's Knowledge Base, provided as a valuable motoring information resource for consumers, clocks up five years... They tell us: (All words and images from The Motor Ombudsman). The Motor Ombudsman’s online Knowledge Base launched in January 2019 to help consumers find answers to frequently-asked questions in relation to buying and owning a car More than … [Read more...]
Rising costs a huge challenge to vehicle repair businesses, reports The Motor Ombudsman
Motor Ombudsman poll reveals that increasing costs during 2024 represent the biggest challenge for three-quarters of vehicle repairers. They tell us: (All words and images from The Motor Ombudsman). Three-quarters (75%) of service and repair businesses polled foresee rising operational costs, taxes and energy bills to be the most significant operational challenge in 2024, … [Read more...]
Alpine joins The Motor Ombudsman’s New Car Code
The Motor Ombudsman starts 2024 on a high with Alpine joining New Car Code. They tell us: Sports car brand Alpine has gained accreditation to The Motor Ombudsman’s long-established Motor Industry Code of Practice for New Cars Today, more than 40 vehicle manufacturers adhere to the comprehensive Code, which covers 98% of new cars sold across the UK Being signed up to the … [Read more...]
smart UK Automotive Ltd is added to The Motor Ombudsman’s widening New Car Code portfolio
The Motor Ombudsman adds smart UK Automotive Ltd to its expanding New Car Code portfolio... They tell us: The electric car brand, smart UK Automotive Ltd, has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars This complements the existing and long-running smart Europe GmbH accreditation to the Code of Practice An all-time high of … [Read more...]
Crown Suzuki Sales Executive Luke Laurence is the first individual to win The Motor Ombudsman’s National Garage Star Award
Crown Suzuki's Luke Laurence wins the Motor Ombudsman's prestigious award... Luke Laurence, a Sales Executive at the Crown Suzuki dealership in Hendon, North London, has become the first individual to win The Motor Ombudsman’s National Garage Star Award. The Motor Ombudsman tells us: The annual accolades, launched in 2020, recognise Motor Ombudsman-accredited businesses and staff members … [Read more...]
P & W Auto Services wins The Motor Ombudsman-sponsored Customer Service trophy at the 2023 Servicesure awards
Independent garage and MoT Centre P & W Auto Services, in Irlam, Greater Manchester, wins Customer Service trophy... The Motor Ombudsman tells us: P & W Auto Services Ltd. collects The Motor Ombudsman-backed Servicesure Customer Service trophy at this year’s prestigious Servicesure ‘Autocentre of the Year’ awards in Warwickshire The independent garage and MOT centre … [Read more...]