The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). • Napoleon Garage in Bradford, Yorkshire, has won this year’s National Star Award trophy • The independent garage, which is celebrating its centenary, beat seven other Regional Star Award winners to the top title – the highest accolade of The Motor Ombudsman contest • The annual Star Awards competition … [Read more...]
The Motor Ombudsman clarifies the position regarding recalls, often misunderstood by younger drivers
The Motor Ombudsman tells us: (Photographs and all words from The Motor Ombudsman). A Motor Ombudsman study has found that, on average, more than half (60%)1 of young drivers aged 17 to 342 are of the opinion that they would need to pay for repairs if their car was affected by a recall – a process designed to fix any safety faults at no cost to motorists Over a fifth (22%) of 17- to … [Read more...]
Motor Ombudsman study finds that AI would steer nearly one in five drivers when choosing their next car
The Motor Ombudsman tells us: (Images and all words from The Motor Ombudsman). A Motor Ombudsman poll has found that close to a fifth (18%) of drivers would seek recommendations from an AI tool when choosing their next car Prospective electric vehicle (EV) buyers have emerged as the most inclined to consult this ‘virtual assistant’ ahead of making a purchase (27%) Just under … [Read more...]
Skywell UK gains accreditation to The Motor Ombudsman’s New Car Code
The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). Vehicle manufacturer Skywell UK gains accreditation to The Motor Ombudsman’s CTSI-approved New Car Code The long-established and comprehensive Code of Practice has been designed to promote even higher standards in the provision of new vehicles and warranties to consumers Amongst the many other benefits of … [Read more...]
As ’75’ registrations take to the road, The Motor Ombudsman registers BYD UK in New Car Code portfolio
The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). • The Motor Ombudsman has welcomed BYD UK, the country’s fastest-growing car brand, to its Motor Industry Code of Practice for New Cars • Meeting stringent criteria to achieve accreditation to the established and comprehensive Code, reinforces BYD UK’s drive to deliver the highest level of service and work in … [Read more...]
Sound advice from The Motor Ombudsman for anyone contemplating a new car purchase
The Motor Ombudsman tells us... (All words and images from The Motor Ombudsman). • With the new ‘75’ plate just around the corner, motoring expert The Motor Ombudsman is giving drivers a series of handy top tips to help steer them in the right direction during the car buying journey • The 1st September is traditionally one of the busiest and most important times in the annual car buying … [Read more...]
The Motor Ombudsman marks nearly one million contacts as ADR Regulations reach a decade of service
The Motor Ombudsman tells us: (All words and images from The Motor Ombudsman). The Motor Ombudsman records nearly one million contacts as ADR Regulations mark a decade of service • As the Alternative Dispute Resolution (ADR) Regulations mark their 10-year anniversary since coming into force on 9th July 2015, The Motor Ombudsman has recorded more than 955,000 contacts, and processed circa … [Read more...]
The Motor Ombudsman is awarded the 2025 TyreSafe Online and Social Media trophy for its ‘Make Time for Tyres’ campaigm
The Motor Ombudsman tells us... • The Motor Ombudsman's 'Make Time for Tyres' campaign has won this year's TyreSafe Online and Social Media Award • The Motor Ombudsman collected the Michelin Tyre PLC-sponsored trophy in front of a 200- strong audience at this year's TyreSafe Briefing held at the National Conference Centre in Birmingham • The multi-platform initiative, supported by TyreSafe, … [Read more...]
The Motor Ombudsman revises its Codes of Practice to take into account the changing motoring world
The Motor Ombudsman expands its Codes of practice to reflect the changing automotive landscape... They tell us: (All words and images from The Motor Ombudsman). • The Motor Ombudsman’s four established CTSI-approved Motor Industry Codes of Practice have been updated to reflect the changing face of the UK’s automotive landscape, technological innovation, and shifts in consumer buying … [Read more...]
The Motor Ombudsman’s 2025 Awards unveiled
2025 Star Awards announced by The Motor Ombudsman, to shine a light on a new generation of Star performers... The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman). • The Motor Ombudsman has unveiled the sixth edition of its annual Star Awards to recognise individuals and Motor Ombudsman-accredited businesses across the UK that have gone the extra mile when … [Read more...]
Garages identify the five most delayed aspects of car maintenance by customers, in a Motor Ombudsman study
The Motor Ombudsman tells us... (All words and images from The Motor Ombudsman). • A survey of vehicle repairers across the UK by The Motor Ombudsman has revealed the five most delayed areas of vehicle maintenance by customers when it comes to caring for their car • As financial pressures on households mount, over half of those polled (56%) have seen motorists readily putting off essential … [Read more...]
Spectrum Insurance joins The Motor Ombudsman’s Vehicle Warranty Products Code
The Motor Ombudsman welcomes Spectrum Insurance Services to its Vehicle Warranty Products Code The Motor Ombudsman tells us... (Photograph and all words from The Motor Ombudsman). • Spectrum Insurance Services joins The Motor Ombudsman’s long-standing Motor Industry Code of Practice for Vehicle Warranty Products – creating the largest-ever portfolio of 20 accredited businesses • Gaining … [Read more...]
Top names given by Brits to their cars
As the new '25' plate graces the nation's forecourts, The Motor Ombudsman has commissioned a poll that reveals the top personal names given to their cars by people in Britain... They tell us... (Images and all words from The Motor Ombudsman). • As the new ‘25’ vehicle registration arrives in showrooms across England and Scotland and Wales, ‘Betty’ is set to be the top name bestowed to a … [Read more...]
The Motor Ombudsman partners with Alliance Automotive Group to expand accredited repairer network
The Motor Ombudsman enters into partnership with Alliance Automotive Group, expanding the accredited repairer network and availability of The Ombudsman's Alternative Dispute Resolution services. The Motor Ombudsman tells us: (All words and photograph from The Motor Ombudsman). • The Motor Ombudsman has entered into a partnership with Alliance Automotive Group (AAG), a leading distributor … [Read more...]
Complaints made to The Motor Ombudsman about used car buys hold steady in 2024
A new Insight Report from The Motor Ombudsman shows that just under half (40%) of disputes submitted by customers were about a secondhand vehicle bought from a retailer. The Motor Ombudsman tells us... (Photograph and all words from The Motor Ombudsman). A new Insight Report from The Motor Ombudsman has shown that just under half (40%) of disputes submitted by consumers in 2024, were about … [Read more...]
The Motor Ombudsman finds that 18- to 27-year-olds are the most emotionally connected generation to their cars
A recent poll discovers that 'Gen Zers' are the most driven to love their cars. The Motor Ombudsman tells us... (Photograph and all words from the Motor Ombudsman). Ahead of the arrival of Valentine’s Day, research by The Motor Ombudsman has revealed that 18- to 27-year-olds are the most emotionally connected generation to their cars Over eight in 10 (82%) Gen Zs have … [Read more...]
The Motor Ombudsman welcomes Lindleys Autocentres to its expanding Service and Repair portfolio
The Motor Ombudsman tells us: (Photograph and all words from The Motor Ombudsman), • Eight Nottinghamshire branches of Lindleys Autocentres have gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair • The Service and Repair Code was launched in 2008 to drive even higher standards of work and service provided by independent garages and franchise … [Read more...]
The Motor Ombudsman adds 12 ‘Big Motoring World’ locations to its Codes of Practice
The Motor Ombudsman tells us... (All words and photographs from The Motor Ombudsman). • The Motor Ombudsman has opened the new year by adding a dozen Big Motoring World locations to its nationwide network of Vehicles Sales and Service and Repair Code-accredited businesses • Big Motoring World is one of the UK’s largest used car supermarket groups, with retail locations spanning Camberley … [Read more...]
The Motor Ombudsman highlights the difficult hidden costs of running a car in 2024 and 2025
Tough times for those running a car... The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). London, 08 January 2025 As the cost-of-living crisis deepens in 2025 with a second consecutive energy price cap rise and further utility bill increases on the horizon, hard-working households are also confronting difficult choices when it comes to car … [Read more...]
AJ Fleetcare crowned winner of The Motor Ombudsman’s 2024 National Garage Star Award
AJ Fleetcare is overall national winner of The Motor Ombudsman's Star Awards. The Motor Ombudsman tells us: (All words and photographs from The Motor Ombudsman). AJ Fleetcare, a family-owned independent garage in Leeds, Yorkshire, has been crowned the overall national winner of The Motor Ombudsman’s 2024 Star Awards, becoming the third independent garage to claim the … [Read more...]
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