Suzuki raises the stakes in the warranty game with two major innovations…
They tell us:
(Image and all words from Suzuki).
As ‘The Trusted Car brand for those who are proud to be
different’ Suzuki is very pleased to announce the imminent
introduction of its 10-year Service Activated Warranty Scheme
for both UK and Irish customers, once again offered free of
charge and now upgraded from seven years cover introduced
in Spring 2023.
Additionally, as Suzuki prepares to launch e Vitara, its first
electric model this Autumn, an industry leading 10-year
warranty will be offered on the EV battery which is an
additional two years cover versus its competitors and way
ahead of the industry legislation of eight years.
Launching to its UK and Republic of Ireland customers on 1st
May, Service Activated Warranty is offered once the vehicle
reaches the end of its manufacturer warranty period of three
years / 60,000 miles and is booked in for its next scheduled
service within the Suzuki Dealer network. This warranty stays in
place until the next qualifying service and is then simply
renewed again up to a maximum vehicle age of 10 years /
100,000 miles – whichever comes first.
As an enhancement to Suzuki’s well-renowned reliability
record and as one of the most trusted car brands, the Service
Activated Warranty offers even further ‘Peace of Mind as
Standard’ as well as increased customer retention of vehicles
within its network of new car dealers and authorised repair
centres.
Major components are covered, and should a customer
decide to sell their vehicle between services and within the 10-
year qualifying period, the warranty can simply be transferred
to the next owner – again free of charge.
Additionally, Service Activated Warranty can also be applied
to a Suzuki vehicle that has been purchased privately or has a
gap in its dealer service history.
Commenting on the launch, Denis Houston, Director Aftersales,
Suzuki GB PLC, said: “At Suzuki, customer experience and
retention are paramount, the extension of Service Activated
Warranty will certainly enhance this for the future, ensuring
our customers get the best levels of service, fitment of genuine
parts and avail of the expertise within our dealer network
rather than going to a non-franchised repairer once their
manufacturer warranty expires. Offering Service Activated
Warranty free of charge for both UK and Irish customers is
something we are very proud to offer as a strong message”.
At Suzuki, the highest levels of customer service are ensured,
and the brand has won several industry accolades in recent
years, most recently for its Customer Feedback Strategy at the
UK Customer Satisfaction Awards (UKCSI) and follows a
category win just two years ago when Suzuki won the Trusted
Quality Provider category.
Further recognition of consistency in this area includes Suzuki
being ranked the Number 1 Automotive brand in UKCSI eight
times since 2019 in the bi-annual index.