Motor Ombudsman study shows MOTs remain front of mind for drivers a year on from extension launch…
London, 30 March 2021… One year ago today, the government introduced an MOT extension in response to the Coronavirus pandemic, allowing motorists to postpone the due date of their vehicle’s compulsory annual assessment by six months if they had a test expiring between 30th March and 31st July 2020. Twelve months on, and a YouGov poll commissioned by The Motor Ombudsman, has found that, despite nearly 10 million* exemptions being issued, moving MOTs further down the calendar, the majority (89%) of drivers said that they knew the expiry date of their vehicle’s annual certificate, an unexpected positive result from the extension.
The survey of 1,303 UK drivers who own a car that is three or more years of age, showed that men are marginally more likely to know than their female counterparts when their MOT certificate expires (92% versus 87%). In addition, the findings revealed, encouragingly, that awareness of the deadline was consistently high across all age groups and regions in the country (equating to an average of 89%). Conversely, the study highlighted that only around one in ten drivers (11%) were unable to recall the expiry date of their car’s MOT, thereby putting them at greater risk of incurring a £1,000 fine and invalidating their insurance if they were to head out on the road with an out-of-date certificate.
Furthermore, when survey participants were asked about whether they were aware that the current rules regarding MOTs allow cars to be tested up to a month (minus a day) earlier than the deadline, nine in ten UK drivers polled stated that they already knew that this was a possibility, with those aged 35 and over (92%), and drivers living in the Yorkshire and Humber region and the South East (95%), being the most up to speed with this option. With MOT volumes forecast to be much lower in April and May compared to the same months in 2020, according to the Driver Vehicle Standards Agency (DVSA), because of the knock-on effect of last year’s extension, this will serve as welcome news for service and repair businesses looking to drive footfall, if customers are “in the know” that they have an element of flexibility as to when they have their vehicle tested.
Another positive to be drawn from the findings of the latest Motor Ombudsman poll study is that over three quarters (81%) of UK drivers would feel comfortable taking their car to a garage for its MOT in person, thanks to the peace of mind provided by the extensive COVID-19 safety measures that have been put in place by businesses across the country since the start of the pandemic. The results equally showed that male drivers (85%) are seemingly more at ease than female car owners (76%) about the prospect of visiting a garage, whilst only 12% of drivers overall explained that they would feel nervous if they were to take their vehicle to the test station themselves. Similarly, just 4% of respondents would opt to use a garage’s collection and delivery service, with this being a slightly more popular alternative for those who are retired (7%) or aged over 55 years (6%).
Commenting on the findings of the study, Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “With the six-month extension changing the natural rhythm of when people would have traditionally got their MOT done, it is encouraging to see that such an important annual assessment remains at the forefront of people’s minds and a key date in the diary for so many. Nevertheless, when our lives do return to some degree of normality in the coming months as lockdown restrictions are lifted, it’s still advisable for motorists to sign up for free MOT reminders and have the car’s documentation readily available to jog their memory if needed, so that they can make a booking ahead of time. The annual test is such a critical part of vehicle maintenance and staying safe and legal when at the wheel, so it really is a date that can’t be left to chance.”
For more information on The Motor Ombudsman, visit www.TheMotorOmbudsman.org.
About the YouGov survey data:
All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 2,275 adults. Of these, 1,303 owned a car that is three or more years of age. Fieldwork was undertaken between 17th – 18th March 2021. The survey was carried out online. The figures have been weighted and are representative of all UK adults (aged 18+).
Highlights of research results:
- Are you aware of the expiry date of your car’s current MOT certificate?
- Yes, I am 89.15%
- No, I am not 10.85%
- Before taking this survey, were you aware that you can get an MOT for your car up to a month (minus a day) before the certificate expires?
- Yes, I was 90.40%
- No, I wasn’t 9.60%
- With garages allowed to remain open in line with government guidelines in response to the COVID-19 pandemic…Thinking about taking your car to the garage in person for its MOT this year…Which ONE, if any, of the following statements best applies to you?
- I would take my car to the garage for its MOT in person and would feel fully comfortable doing so = 80.53%
- I wouldn’t know where to service the car if it hasn’t been purchased from a local retailer = 11.51%
- I would not take my car to the garage for its MOT as I would feel uncomfortable, but would allow the garage to collect and return the vehicle to my home = 3.90%
- None of these 3.46%
- Don’t know 0.60%
About The Motor Ombudsman
The Motor Ombudsman is the fully impartial Ombudsman dedicated solely to the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownerhip experience.